MAQ & Related Publications

MAQ Papers

Managing Knowledge to Improve Reproductive Health Programs--MAQ Papers, No. 5. 2004. This paper explores the implications and impact of knowledge management on family planning and reproductive health care. Using case studies and illustrative vignettes, the paper highlights the experiences of a number of developing country family planning/reproductive health organizations in integrating knowledge management tools and strategies to improve work processes and outcomes. (PDF: All | Part 1 | Part 2 | Part 3 | Part 4)

Making Supervision Supportive and Sustainable: New Approaches to Old Problems -- MAQ Papers, Vol. 1, No. 4 . 2002. This paper distills lessons from recent efforts to improve the supervision of family planning and health programs in developing countries and identifies approaches that may be more effective and sustainable. It describes supportive supervision, an approach to supervision that emphasizes joint problem-solving, mentoring, and two-way communication between supervisors and those being supervised. It also expands the concept of effective supervision by exploring how self-assessment and peer assessment, as well as community input, can be seen as vital components of results-oriented, supportive supervision.

Managing Programs to Maximize Access and Quality: Lessons Learned from the Field. -- MAQ Papers, Vol. 1, No. 3. 2000. This paper focuses on lessons learned about building quality improvement into service delivery programs. Addressed to the program leaders and donor agencies that allocate resources for service delivery programs, the paper offers guidance on the actions that must take place to improve the quality of reproductive health and child survival programs. This guidance is based on the field experiences of members of the Management and Supervision Subcommittee of the MAQ Initiative. (French)

Client Provider Interactions in Family Planning Services: Guidance From Research and Program Experience.-- MAQ Papers, Vol. 1, No. 2. 2000. This paper is intended as guidance on how to improve the quality of client-provider interactions (CPI). It synthesizes findings from research and program experiences. The first part summarizes and provides evidence for the key principles underlying high-quality CPI. The second part identified the information that is essential for informed choice. The concluding section outlines implications for research, training, management, and policy. (French)

Analyzing the Organizational Context for Positive Client-Provider Interaction : A Leadership Challenge for Reproductive Health. -- MAQ Papers, Vol. 1, No. 1. 2000. This paper proposes a conceptual framework that can guide the analysis of the organizational context in which services occur. Based on a widely recognized model, the framework uses a systems approach to identify the organizational elements that create the context for client-provider interaction. (French) (Spanish)